[Archived] QuoteWerks Support Forum - New Forum: https://tickets.quotewerks.com/support/discussions
[Archived] QuoteWerks Support Forum - New Forum: https://tickets.quotewerks.com/support/discussions
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formbysurveys
QuoteWerks Aficionado

United Kingdom
53 Posts

Posted - 01/22/2013 :  03:52:06  Show Profile  Visit formbysurveys's Homepage
I have a 2 user QV license and have cloned these users as I want to change their usernames (as I want to use them as macros). This then causes me a problem with logging into QV as it sees the new users as additional to the original ones.

I thought the "change over time was midnight, but this morning I still have the same problem. Is it midnight UK time or US?

Regards

Andy Roberts
Managing Director
Formby Surveys Ltd

Quintadena
QuoteWerks Genius

United Kingdom
2357 Posts

Posted - 01/22/2013 :  04:24:29  Show Profile  Visit Quintadena's Homepage
We were told it was midnight too (US) but we now understand it's 24hrs since the last activity. So, if you use QuoteValet at 1630 on a Monday, that license won't then become available until 1630 on Tuesday.

If you speak to Aspire when they get in (albeit not until about 1330) I'm sure they can reset this for you on a one-off basis.

The World's #1 Solutions Partner 2007-2016
sales@quintadena.com
(Support, Configuration, Development and Extensions)

Have you seen our QuoteWerks to Xero Integration? http://goo.gl/MaJwgu
Live Chat with us about QuoteWerks here - http://goo.gl/1gtui - (UK office hours)
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alon
New Member

United Kingdom
1 Posts

Posted - 08/23/2013 :  02:25:58  Show Profile
Very nice forums...:)

Alon
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qw_Shawn
Technical Support Manager

USA
765 Posts

Posted - 05/14/2014 :  16:51:30  Show Profile  Visit qw_Shawn's Homepage
The reset time for the QuoteValet logins should be midnight of the region where the master installation is housed.

Best Regards,

Shawn McNamara
QuoteWerks Technical Support, Level 4
QuoteWerks Team Member Since June 2010
Aspire Technologies, Inc.

See our Tips & Tricks videos on our YouTube Channel www.youtube.com/quotewerks
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